Terms and Conditions of Use

Terms and Conditions of Sale and Use

Company Vanille Naha Sava registered on October 22nd, 2020 under the SIRET 89026083900018 .

Gerant SIBAU Lai ,361 rue Morel 59500 Douai . @mail vanillenahasava@gmail.com


These Terms and Conditions of Sale define the contractual relationship between the company Vanille Naha Sava and the customer, as well as the conditions applicable to any purchase made on the site, whether the customer is a professional or a private individual.

The purchase of a product implies the customer’s unreserved acceptance of these terms and conditions of sale.

These conditions of sale will prevail over any other general or special conditions not expressly approved by the company.

The company reserves the right to modify the conditions of sale at any time. The applicable conditions are those in force at the date of the customer’s order.


The product is the one presented on the page of the site that describes it and contains the purchase button.

The product images on the site are only suggestions for presentation. They are not images of the product itself.


The price shown on the sales page is in Euros, all taxes included.

All orders, whatever their origin, are payable in Euros.

The publisher reserves the right to modify the price at any time. The price appearing on the sales page on the day of the order is the only one that can be modified.
applicable to the customer.

The prices and articles are those mentioned on the website and include all taxes and exclude shipping costs. For any order, the shipping costs indicated on the order form will be due.
The customer located outside metropolitan France will pay higher shipping costs than the customer from metropolitan France.

In case of computer input error on a price, or error on an excessively low price, Vanille Naha Sava reserves the right to cancel the order.


Payment is due at the time of order.

The payment of the order is made directly on the site by Paypal or
by credit card via Stripe. The site does not accept transfers
banking. Credit card payments are secured thanks to the following platforms
of Paypal and Stripe payment.

Case 1:

With Paypal : If you wish to pay with Paypal by credit card and
you don’t have a Paypal account, you are not obliged to create one. It
you just have to click on the tab “You don’t have an account”.
Paypal” when Paypal will open and fill in your information.
concerning your credit card and your delivery address.

And if you already have a Paypal account, fill in your information
and check the delivery address Vanilla Naha Sava has no usual
access to your bank details.

Case 2:

By credit card: If you wish to pay by credit card directly, choose
“CB” a page will open and then fill in your information.
concerning your credit card and your delivery address. Vanilla Naha
Sava has no access to your bank details, they are managed by the
Stripe platform. A Stripe invoice can be sent to the customer upon request.
of the latter after ordering.


The information given by the buyer at the time of the order is contractually binding. In the event of an error in the wording of the recipient’s details, the company will in no case be obliged to search for it and its responsibility cannot be engaged because of the impossibility of delivering the order. Orders are only taken into account, recorded and accepted when their amount has been fully paid and cashed. Once the payment has been made, a modification or cancellation of the order by the buyer may not be taken into consideration. For any question, the customer must contact Vanille naha sava by email.

We reserve the right to refuse an order coming from a customer who has not honored a previous debt or with whom a dispute would be in progress or past.

Any dispute concerning an order must be resolved amicably, and if no agreement can be reached, Vanille naha sava will reimburse the customer by bank transfer, which will close the dispute.

If the customer refuses to communicate his bank details (IBAN), the amount to be refunded will be credited to the store, refundable at any time.


Orders are entered online. After validation of the order, the customer receives an email (at the address he will have communicated on the registration form) with the details of his purchases and the total amount (including VAT and shipping costs) of his order.

Orders are managed in order of arrival and according to the availability of the products offered for sale. In case of punctual out-of-stock condition, we inform the buyer by email. The buyer may by return e-mail renounce all or part of his purchase. In this case, we undertake to reimburse the customer for the sums paid for the item(s) he has renounced.


The product is delivered by post, and only by this means, unless previously agreed before ordering with the company.

The delivery times indicated are the most common times and are for information only, the company undertakes to deliver between 2 and 5 days excluding weekends and holidays except in cases of force majeure.
The company cannot be held responsible for the contingencies of La Poste.

The buyer will have to check the state of the products and the conformity of the order upon receipt of the package. All observations must be notified by detailed e-mail and justified by a photo to: vanillenahasava@gmail.com within 72 hours maximum from the delivery addressed to both the carrier and Vanille Naha Sava.


The customer has a period of 15 days from the date of delivery to exercise his right of reimbursement.

Any request for refund will be made by email to the company.

The customer having made a refund request undertakes on his honour not to use the product and to reship it at his expense. If one of the products is not returned in the same condition, the refund of the said product will not be made.

In the event of a request, the company undertakes to reimburse the customer within ten working days from the date of receipt of the said request. Unless there is an explicit agreement between the two parties, the reimbursement will be made via the site by credit card or by transfer.


Vanille Naha Sava undertakes to take all the care and diligence necessary to provide a quality product and service in accordance with the customs of the profession, particularly in terms of communication with the customer.

The company undertakes to take all reasonable precautions to ensure the material protection of the customer’s personal data and to ensure their confidentiality.


All elements of the site, including the product and its annexes, are and remain the exclusive intellectual property of Vanille Naha Sava.

No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, and by any means whatsoever, without prior consent, in whole or in part, elements of the site, whether editorial or visual.


The company undertakes that the collection and processing of the customer’s personal information, carried out on the site, are made in accordance with the law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, known as the “Data Protection Act”.

The recorded information will not be the subject of any transfer without the prior agreement of the customer.

In accordance with article 34 of the law “Informatique et Libertés”, the company guarantees the customer a right of opposition, access, rectification and deletion on the personal data concerning him.

The customer can exercise this right by post or by electronic means by indicating his first name, surname and mail address.


The reciprocal obligations resulting from these general conditions are likely to be suspended in the event of the occurrence of a fortuitous event or force majeure.  Will be considered as such those usually retained by the jurisprudence of French courts and tribunals. The present general conditions are subject to French law with regard to both the substantive rules and the rules of form, regardless of the place of use or acquisition. Any dispute shall be subject to an attempt at amicable settlement

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